AS THE CHIEF LEGAL OFFICER OF CHICAGO-
based HUB International, an insurance
brokerage company, John Albright deals
with tons of data. This has inspired him to
adopt new technologies, including what he
calls “AI Lite.” He sees many more opportunities to use AI down the road across the
whole legal industry.
Albright spoke with Corporate Counsel about what his company is doing with
AI now and how new tools could affect
legal departments in the future. The
interview has been edited for clarity and
CORPORATE COUNSEL: What are some of
the legal and regulatory challenges you
JOHN ALBRIGHT: We’re on the brokerage
side so we’re less regulated than carriers, but we deal with a lot of the same
issues that any large company would.
First and foremost is data privacy and
security. We’re a large employee benefits broker so HIPAA is front and center. Beyond that, insurance is regulated
at the state level. So New York, for
example, just came out with state-spe-cific cyber regulations that all insurance
and financial services companies have to
CC: When did you first notice artificial intelligence being used in legal departments?
JA: I think it depends on how you define
AI. It depends on whether you include
document creation tools and document
management platforms, which have been
around for years, and have some aspects
of machine learning and automation. The
challenge with most of those platforms is
that they’re not constantly learning and
If you’re looking at true AI, where it
is constantly making
adjustments and learn-
ing from what happened
today, that’s far more recent.
CC: Does your office use what you would
consider “true AI?”
JA: We use “AI Lite,” which is the more
static version of it. We’ve used a policy
comparison tool for years which does
automatic data extraction and then takes
that data and puts it into a quickly readable template regardless of where it falls
in a document. We also have a form generation tool that we’ve been using for a
number of years. It’s debatable whether
or not that is true AI, but that’s where we
are. We are looking at expanding into a
more advanced version of AI.
CC: How long have you been exploring
the use of a more advanced AI?
JA: Probably within the last year in earnest.
We’ve been looking at it on the litigation
side even more recently. The broader
application is an advanced AI overlay on
our document management platform
which would facilitate
data extraction, analytics
and things of that nature.
CC: Is there any hesitation on your part in
incorporating more advanced AI in your
JA: Any time you’re looking at large
amounts of data there is a significant up-front investment and you’re kind of married to a platform on some level. We are
going to do some long testing to make
sure we have the platform that can do
what we need it to do today, but also is in a
position to evolve as technology advancements and data collection expand. We see
these as living tools.
CC: What are some of your concerns when
it comes to AI?
JA: You have to understand the limitations
on it. If you look at the advancements over
the past couple of years they have been
impressive by any measure. AI is still not
making meaningful judgment calls. Any
of its output is still going to require a fair
amount of human oversight.
ARTIFICIAL INTELLIGENCE: ONE CLO’S APPROACH
BY DAN CLARK